Return or exchange an item - our 100% money back guarantee
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt*. Alternatively, if preferred, we will exchange the item.
- Please note:
- Goods will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us.
- The cost of returning the item to us is now also free for unwanted items return them unused
- For damaged, faulty please contact me for instructions.
- Return service used above basic ie second class royal mail is at your expense we will only refund basic carrier services.
- Any items reported lost will be refunded after a full investigation has been carried in some circumstances you may be asked to complete and return a declaration of item not received please complete and return this speeds up the investigation process
*Please note that items are inspected on return, any items that have been opened, damage, used, smells of smoke/pets or fault that was not reported before return may be refused refund or incur a fee to reflect the loss in value typically 30% but will be messaged to you before refund.
Return to Moldo's 39 Wheatsheaf Close, Barrow, CLITHEROE, BB7 9XP
For full instructions on return email me on firstname.lastname@example.org